The Ministry of Health and Social Services acknowledges the social media concerns about a learner being turned away at Ndama Clinic in Rundu, Kavango East, on 30 October 2025, over the alleged unavailability of health passports or temporary documentation.
An immediate investigation by the Regional Health Directorate found that while an administrative lapse occurred, there is no shortage of health passports region-wide. On 9 September 2025, Kavango East received 9,000 health passports for all facilities, ensuring adequate stock. At Ndama Clinic, the initial 30 health passports were depleted, but staff failed to use available blank paper with the official clinic stamp as temporary documentation a standard emergency procedure.
The Ministry promptly sent 200 health passports and additional paper to the clinic. A thorough staff accountability review is in progress, with disciplinary measures to follow if negligence is confirmed. All health personnel have been reminded of their ethical duty to provide care regardless of documentation. The learner involved has now received the required medical attention.
The Ministry regrets the incident, calling it isolated and unrepresentative of their values. Enhanced oversight and strict adherence to temporary documentation protocols will be enforced to prevent future occurrences. The Ministry remains committed to high-quality healthcare and public trust in Namibia’s health system.
